PANA Privacy Policy

Last Updated: January 3, 2025

At PANA, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with our services. By accessing or using our website (the “Site”), you consent to the collection and use of your information as described in this policy.

1. Information We Collect

We collect personal information from you when you visit our Site, make a purchase, or interact with our services. The information we collect may include:

  • Personal Information: Your name, email address, shipping address, billing address, phone number, and payment information (such as credit card details).

  • Usage Information: Data about your interactions with our Site, such as pages visited, links clicked, and time spent on the Site.

  • Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to collect information about your preferences and activities on our Site. This helps us provide a better user experience and personalized services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: To complete and manage your transactions, including processing payments and delivering products.

  • To Communicate with You: To send order confirmations, shipping notifications, and customer service communications. We may also send you marketing communications if you have opted-in.

  • To Improve Our Services: To analyze usage patterns, improve the performance of the Site, and enhance user experience.

  • To Protect Our Interests: To detect, prevent, and address fraud, security issues, or technical issues.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. We may share your information with the following:

  • Service Providers: We may share your information with third-party service providers that assist with our operations, such as payment processors, shipping companies, and email marketing platforms.

  • Legal Compliance: We may disclose your information if required by law, to comply with legal obligations, or in response to lawful requests from government authorities.

4. Security of Your Information

We take reasonable precautions to protect your personal information from loss, theft, misuse, or unauthorized access. However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files that are stored on your device when you visit a website. You can choose to disable cookies through your browser settings, but please note that this may impact your ability to use certain features of the Site.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You may request to access the personal information we hold about you.

  • Correction: You may request corrections to any inaccurate or incomplete information.

  • Deletion: You may request the deletion of your personal information, subject to certain limitations under applicable laws.

  • Opt-Out: You may opt-out of receiving marketing communications by following the unsubscribe instructions included in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

7. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will take steps to securely delete or anonymize it.

8. International Transfers

If you are accessing the Site from outside Greece, please note that your personal information may be transferred to, stored, and processed in Greece or other countries where our servers or service providers are located. By using the Site, you consent to such transfers.

9. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected personal information from a child under 13, please contact us, and we will take steps to remove such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us via the Contact page.